Complaints

HERE YOU CAN FIND OUR COMPLAINTS GUIDES

Here you can find our complaintforms, if you have been unlucky enough to have a fault, defect or complaint on your bike etc. Before you make a complaint, it is important that you read the manuals very carefully first: Manuals

If you have bought a bike, we recommend that you watch the introduction video on your bike model here: Introduction videos(Danish only)

We have very few faults on our bikes or parts. If you nevertheless have been unlucky and believe that you have a product defect or fault, then read and follow the instructions below, so that we may solve the issue as fast as possible. By the way, always remember to read our terms and conditions, so you can ensure an easy and fast process, see here: Terms and conditions.

Before submitting any complaint, simply fill out the complaintform below and send it to us, after which your complaint will be processed. We usually answer the same day, but in a few cases the response time can be longer.

DISPLAY/SCREEN
BATTERY OPTIMIZATION AND COMPLAINT GUIDE
CANOPY
TIRE AND PUNCTURE
MOVING PARTS, MECHANICAL FAILURE ETC.

Complaintform